What we cover
Phone 0800 694 222
From outside New Zealand +64 9 969 6000 (9am – 5pm NZEST)
NZI Private Bag 92130 Auckland 1142
If you’re having difficulty getting in touch with your broker about a claim, please call NZI directly.
Ph 0800 2BROKER (0800 227 653)
If you have received a communication from NZI regarding a refund you're owed, please visit our refunds page Do we owe you a refund? | NZI
You can also phone 0800 141 116 or email customer.remediation@nzi.co.nz
For media enquiries, please visit the IAG website.
Emergency help is available 24 hours a day, 365 days a year, wherever you’re travelling in the world.
Simply phone our collect call (reverse charge) phone number for assistance:
Emergency assistance is for emergencies only. For all other claims, please contact us on your return to New Zealand.
Advice is available for all services related to medical and hospital, repatriation, legal expenses, evacuation and travel. With a medical emergency, you or the doctor or hospital treating you may contact emergency assistance for 24-hour emergency advice. If you are hospitalised, require emergency air transportation (or repatriation) back home or have to curtail your travel, you must contact emergency assistance.
When you call we require your name, your policy number and selected plan or destination, details of your emergency, and a contact phone number.
At NZI we’re committed to providing a high-quality service to our customers.
But if things do go wrong, we look to identify and correct any mistake as quickly and efficiently for you as possible.
Find out more about our process for resolving complaints.
Insurance fraud costs every policy holder.
You can help by reporting suspected fraudulent activity to fraud@iag.co.nz.
Information provided will be held in the strictest of confidence.
Ph 0800 FRAUDLINE (0800 372 835)
If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau.
If you’re not sure if your concern relates to fraud, you can learn more about fraud here.
If you're a non-contracted supplier, you can email claim related invoices to BrokerClaims@iag.co.nz. Be sure to include the claim reference in the subject line of your email.